Client case studies

focus groups with diverse audiences

focus groups
A leading US non-commercial public broadcaster in conjunction with two prominent universities wanted to increase engagement and relevance with its science-based programming among traditionally underserved communities.

decision point approach​

  • We conducted focus groups with members of specific demographic segments that have traditionally been underserved in the broadcast industry with science-based content.
  • The focus groups were designed to better understand:
    • Associations with science and topics of interest.
    • How they typically find related content.
    • Favorite sources and platforms, including reaction to client.
    • Types of related content they like and what makes it compelling.
    • Reaction to content clips.

actionable results​

  • We identified clear guidelines for content, partnerships, production, programming, and promotions that would be attractive and compelling to these groups.

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UX research to optimize sales-driving online experience

Understanding B2B partner use and
reaction to online sales tool

using customer journey mapping to drive sales​

Understanding what motivates consumers
when, where and how

using consumer research to enhance patient experience​

Consistently exceeding patient expectations
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